How we look after your personal information. Last updated 19 October 2026.
Kittoe Removals and Waste Ltd (trading as Kittoe RAW) is a company registered in England and Wales, company number 17426428. Our registered office is 2 Red Cottages, Stoke Rochford, Grantham, England, NG33 5EQ. We are the controller of the personal information described on this page.
You can contact us about anything here by emailing hello@kittoeraw.uk or calling 07884 576020.
Quote form. When you ask for a quote we collect your name, phone number, email address (optional), preferred date (optional), the service you need, the address we would be working at, a destination address if you are moving, any access details, and any notes you add. We use this to prepare and send your quote, to contact you about it and, if you go ahead, to carry out the job. Our legal basis is taking steps at your request before entering into a contract, and our legitimate interest in running our business.
Contact form. If you send us a message we collect the details you enter (such as your name, phone number, email address and message) so that we can reply. Our legal basis is our legitimate interest in answering your enquiry.
Feedback form. If you leave feedback we collect what you enter so that we can review how we are doing and improve our service. Our legal basis is our legitimate interest in improving our service.
Phone calls, texts and emails. If you contact us directly we use the details you give us to reply and to deal with your enquiry or job.
Job records. If we carry out a job for you we keep the records the law requires of a registered waste carrier, such as waste transfer notes, which we are required to keep for at least two years. We also keep invoices and accounting records for as long as tax law requires.
We do not sell your personal information and we do not use it to make automated decisions about you.
We use a small number of providers to run the website and our business:
These providers may process information outside the UK, including in the United States. Where they do, they rely on recognised safeguards for international transfers. We only share your information with them so that they can provide their service to us.
The address boxes on our quote form use the Google Maps Places service to suggest addresses as you type. What you type into those boxes is sent to Google so that it can return suggestions.
Our pages load the Outfit typeface from Google Fonts. When a page loads, your browser requests the font from Google, which means your IP address is sent to Google.
Cookies are small text files that a website stores on your device. We keep this simple:
_ga and _ga_P28GS5CNTJ, which last up to two years) and tells us in aggregate which pages are visited, how people find the site, roughly where in the world visitors are and what device and browser they use. We use this to improve the site. Google acts as our service provider for this and may process the data outside the UK.If you click Decline, or ignore the banner, Google Analytics is not loaded and no analytics cookies are set. You can change your mind at any time using the button below. If you withdraw consent we delete the analytics cookies we can reach.
We keep enquiry details only for as long as we need them to deal with your enquiry. If a job goes ahead, we keep the job records described above for the periods the law requires. After that we delete or anonymise the information.
Under UK data protection law you have the right to ask us for a copy of the personal information we hold about you, to have it corrected, to have it deleted, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent (for analytics cookies) you can withdraw it at any time.
To use any of these rights, email hello@kittoeraw.uk. If you are not happy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
We may update this page from time to time. The date at the top shows when it was last changed.